Ah, the My Cloud - pay me an hourly wage for the amount of hours I’ve spent trying to get this device to work, please WD, it would buy me hundreds more My Clouds
Most annoying problem atm:
Travelling so can’t access drive as normal. Travelling, that’s why I bought the MC, so I could access my files without dragging archaic physical media around, WD!
Logging in at wd2go.com and mapping drive from there, surprisingly - it works! Under very specific circumstances, of course (only the Opera browser, and only when the MC is in a good mood). Well, at least it works to the extent that I can view my list of files … which at this point is amazingly encouraging
Numerous problems with actually using the drive thus mapped, however.
Native Windows search for files on the drive never completes. It may show early search results, and the green bar at the top showing search progress is at the end, but the color is still “moving” so it’s still searching - and if I try to do anything with these files, i.e. select two of them and then right-click to delete - Windows Explorer ends up “Not Responding”.
The desktop app - I imagine mapping/using through this might be faster. However, ever since the beginning, and all through my millions of factory resets, software install/uninstalls etc. - the desktop app is always saying it is “currently locked”, and it will not accept any password that I use to login to the dashboard, the wd2go.com site etc. “Forgot my password” does nothing, attempting to uninstall the desktop app causes an error message along the lines of “a problem occurred there may be a problem with the package”, re-downloading makes no difference, installing a new version of top of existing yields a similar “problem with package” message and so does a “repair” through native Windows install/uninstall. So I can’t uninstall, it won’t accept any password or password reset…
Tried searching the forums but found nothing with someone with the exact same problem -
help much appreciated, thank you!