Remote Defect

I am having issues with my remote some days it works and then just dies out. What can I do to fix it? Batteries are brand new unit is a month old. W/o the remote I have no control of the unit.

CALL WD AND ASK THEM FOR ANOTHER ONE

I’ve had my remote stop working a couple of times, and I’m able to get it working again by unplugging the device and then plugging it back in again.

TRY THE RESET BUTTON BY HOLDING IT FOUR 4 SECONDS