Had a new WD TV Live…remote not working so could not get past 1st setup screen !! - tried 4 new sets of batteries, many resets and finally a firmware update…nothing worked…support help seemed to suggest ordering a new remote…nice money spinner !!! - returning the device as very disappointed and now looking at alternatives. Web forum posts suggest many users suffer this problem…get your quality control sorted WD !!! 
wonder1 wrote:
support help seemed to suggest ordering a new remote…nice money spinner !!!
Since it’s new, just exchange it for a new one.
Out of interest how did you do a firmware update without the remote control. As Tony has said if anything is faulty you simply take the whole package back and get a new one. You can then comment on here that you had a faulty remote but I don’t think its worthy of a rant.
