Remote Cloud Access Failed


Till somedays ago I was able to access my cloud from out of home through my cloud app over the internet. However recently I noticed remote access error. When I checked my cloud drive settings I noticed under Settings - General - Cloud Access - Remote Access is On but connection Status says “failed”.
I tried switching off the remote access and restarting it but there it still says “failed” under Connection Status.

The drive is connected to the router (Asus RT-AC88U) and i have assigned a static IP to it. There has been no change in my configuration. I use the static IP to open the configuration so I know it is connected.

Any help will be useful. I am using FW v04.05.00-334


Hi Parambir_Singh,

A “Failed” indicates the My Cloud device unable to communicate with the servers. You can have a look on below article for troubleshooting steps in this concern.

My Cloud “Cloud Access Status” Definitions

The settings given in the instructions seem to be in order. Still wondering why is remote access getting failed.

I have still not been able to get the remote access enabled for my cloud device. Any help will be useful. I checked the uPnP settings of my router and they are enabled.