Hi there. I’m hoping someone with experience in using the Remote Backup facility can assist. I am struggling to get it to work. I have a WD MyCloud EX2 Ultra and so does my sister. Our plan is to utilise the remote back up facility to set up reciprocal off-site backup for our shares.
I am using a D-Link DSL2888A modem router. I’ve fallen over at the step of “opening” ports 22 and 873. WD Support have advised this is something only my ISP can do for me. Working with my ISP, they have supposedly opened all ports as they don’t have the ability to open selective ports. They assure me this has been done. I can see that Port 22 is open, but port 873 is not.
This would be a good starting point to resolving the issue if anyone has some suggestions.
Thanks so much Bennor for your assistance. I’m afraid I have not yet got there. It is a shame that the interface page for modem management is a little different in my case - eg, the first link refers to a port forwarding page under features whereas the second refers to the Virtual Server page which I have. I have followed the steps to open ports 22 and 873, though 873 still reports as closed. I want to get this port issue resolved before I worry about the remote connection. Any advice is gratefully received…
Only suggestion I have is to see if there are other forums on the internet that are dedicated to your broadband provider and it’s equipment. If a port remains closed either the ISP/broadband provider is blocking that port or the port configuration settings within the router’s administration interface is incorrect.
