Remote Backup between EX2Ultra and Ex4100

Hi All

Please someone help, I’m going out of my mind.
I have a MyCloud EX2 Ultra and MyCloud EX4100 bot have 8TB set with a RAID 1.
I’m trying to set them up to remote back up with the EX4100 being out of my office at my home office. It says on the WD website that they both support remote backup and when i follow the online instruction it, see link below:
https://support.wdc.com/knowledgebase/answer.aspx?ID=11807

Everything goes well until i get to entering my ‘Desination Folder’, i put in the password and i get an Error message saying ‘Invalid Remote Backup Password. Try again.’
I have double checked passwords and even reset to factory setting to start again.

Please help, i am at a lose.

Many Thanks
Graham

Hi there mrbump1975,

It’s best contacting our customer support team for isolating this issue. Please check the link below.