Hi, I just bought a new MyCloud Mirror, 6TB. I have an issue with seeing my shares through www.wd2go.com
I set up my email for remote access via the dashboard. I received an email granting me access. Now, when I go to wd2go, I can log in fine. No issues there. Once I log in, I see my device (I have only one). The device has a square box around it and within that square box, there is a button on bottom right. I click on that button and I see 2 options. The first is “View Shares” and the second is “Remove Device”. When I click on “View Shares”, it takes me to " https://www.wd2go.com/jsp/webdav.jsp?deviceType=MY_CLOUD_MIRROR". That page lists a few pointers on how to access my shares (Note, I am still logged in). There is a button on the bottom that says “Get apps”. Once I click on that, it kicks me back to the setup.wd2go.com site that lists all the WD apps.
I can view my shares remotely with IPhone app as well as through the MyCloud mirror desktop app.
I contacted support and they told me that MyCloud mirror product DOES NOT ALLOW access to shares through the wd2go site. and I will be required to use their cloud app on remote computers. I am looking at the help pages on WD site and it clearly states that I should be able to do that.
(At first, they blamed the browser. I used IE, Chrome and Firefox with latest java update. I have Java 8, update 25. I also tried on 3 different computers. I have used both 32 and 64 bit versions of the browsers)
Any clarifications on this, WD? Is this a feature of this product or not? If it is, who can help me? Clearly, the first line tech support is clueless.