not sure exactly what happened to my connection … i was able to access my WD My Cloud from wd2go and the mobile app up until about 1 week ago. Since then I cannot access my device from the app or via the web login.
I checked my network settings and cloud access in the dashboard - it is on and showing that remote access is working.
anyone have some tips or ideas on what could be the problem ? i had not changed anything in the dashboard and had not updated the firmware, so I don’t really know why it suddenly stopped. almost got me worried because I was away on vacation and thought the drive might have failed, but it’s been working fine and performing safepoint backups daily as I was away.