Remote access to your network device unavailable

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have purchased a 3TB WD Mycloud. I have a lot of set up questions. But the main one is that I get his message when I install: “Remote access to your network device is currently unavailable”

I continued with the installation but I can not see the device from remote laptop on my wireless network…

Nothing in the installation manual tells me to expect this message.

So, before I can mess up my router configuration, I would like to ask if this is a normal message to ignore or is there a problem that need to be fixed…

Many thanks for the help

2

If you connect to your router, can you see the drive and that it has an IP address? try downloading WD Discovery software http://support.wd.com/product/download.asp?groupid=904&lang=en

and run it. See what it says.

3

Check this information out and look at the tab My Cloud How it Works.

http://content.webcollage.net/apps/cs/mini-site/bestbuy/module/wdc/wcpc/1380204748603/tab/demo-eebd01c1?enable-reporting=true&showtabs=&channel-product-id=1219079080973

 

Posted by,
cat0w (USA)

 

4

Thanks for the reply… done that… got the attached screen… not sure where to go next…

WD discovery .jpg
WD discovery .jpg799×549 59.6 KB

5

Thanks… done that… it teaches the basic steps… 

I am beyond that… 

when click on the "WD Mycloud’ icon and log on…  this message pops up telling me that “remote access to your network device unavailable”…

6

This is the message that I get…

There must be a reason for this message to pop up…

wd error.jpg

7

Reply to:

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jadu8

In your first post you said, I have a lot of set up questions, now you are saying you are beyond that.

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How is your My Cloud connected to your router? How did you set up remote access in the Dashboard for the laptop? See image below.

WDMCcloudaccess.JPG
WDMCcloudaccess.JPG982×838 89.5 KB


Posted by,
cat0w (USA)

8

Thank you for the reply…

My WD is connected to the “Huawei - HG8245” wifi FTTH modem via Ethernet cable from the back of the WD to one of the Ethernet LAN ports in the back of the modem.

Then I connect my PC to do the config to one of the LAN ports on the modem.

ethernet from WD to modem… ethernet from Modem to PC…