# Remote access problems

**URL:** <https://community.wd.com/t/remote-access-problems/87883>\
**Category:** My Book Live\
**Created:** [January 2, 2015, 2:00am UTC](https://community.wd.com/t/remote-access-problems/87883 "2015-01-02T02:00:53Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Hamlet](https://sea2.discourse-cdn.com/wd/user_avatar/community.wd.com/hamlet/32/19769_2.png) [@Hamlet](https://community.wd.com/u/Hamlet)\
**Post date:** [January 2, 2015, 6:41pm UTC](https://community.wd.com/t/remote-access-problems/87883/2 "2015-01-02T18:41:53Z")

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Hello,

Take a look at this guide. Hope it helps.

[http://community.wd.com/t5/WD-My-Cloud/HOW-TO-Troubleshooting-Remote-Connectivity-Issues/m-p/617261#U617261](https://community.wd.com/t/how-to-troubleshooting-remote-connectivity-issues/90877)

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