I have had a MyCloud 4TB drive since they first came out. It worked beautifully up until November 2016 at which time I changed my iPhone 6 to an iPhone 7 Plus. There was also a Apple OS system upgrade in this same time frame. If either of those 2 things have any bearing on my problem. Since then I have had nothing but trouble connecting remotely from my iPhone. It is hit and miss. From my Win7 PC, which is hardwired to the router my drive is hard connected to, it always great, all the time.
I can mess around and eventually get it back working but it seems to only work for a short time, like a week or so. Restoring seems to be difficult and I can do the same steps exactly the same way and things will still not work at times.
So here I am again today trying to remotely save a photo from my phone to my MyCloud drive. I have tried both going cell signal through Verizon (with Wifi OFF), and also attempting to save going with Wifi ON.
Here is my sequence that is again failing. Everything worked yesterday. I open a photo on my iphone I want to save. Click the send icon. The selected photo is check marked. I Select the MyCloud app icon that appears in a list of apps available. I get a message “No Device Added” Please add a drive and retry uploading your files. My only option is to then select “OK”. Then I am back to the checked marked photo on my iPhone.
If I log into my MyCloud drive through my PC and open the (dashboard >Cloud Access) the section at the bottom "Cloud Devices for my user name, indicates in one of the rows “my iPhone” “WD My Cloud” “Connected”
In the past I have deleted the app on the phone, reloaded it. Deleted my phone on My Cloud dashboard as a device under my User, sent myself a new code and started over. This doesn’t always work either and seems like the long way around a mountain for nothing. Tired of you know what’ing with this. Getting ready to go buy another brand of drive.
Can anyone help before I throw up my hands and give up?