So, yesterday I thought I had everything figured out - Setup user on My Cloud with spcific directory with some photos for testing - Did all of this locally so was basically just seeing MyCloud as another shared drive on local network - then went through the steps to give user remote access - My screen actually said “register” as opposed to “sign up” like it does in the on-line manual, but I figured no matter - So, I received the email, clicked the link to register and thought everything was good - However, when I got to office and tried to access remotely, I am taken to a screen showing the available directories on MY Cloud drive and they all have an icon to the right readin “open with explorer” - when I click any of them the icon changes to read “disconnect” but I am never taken into the directory - I can never leave that screen unless I leave the app completely - So, last nght I get home and access My Cloud perfectly as a “shared drive” locally - Obviously, I am no setting the user up correctly but I cannot figure out what is wrong - This AM I have setup a “test” user and did not activate yet - I am going to wait unitl I am somewhere remote to activate via the email that is sent - I realizethis sounds ridiculous but I am really stumped - By the way, downloaded the mobile app to my Galaxy Note 3 and it works perfectly - So, I know the drive is functional, and I know the access through WD is working properly, I am clearly missing a step when setting up the user -
Yea I had the same problem. It is related to JAVA plug in in your exployer. Does not work well anyway. the best thing I have found so far is to download the myclould desktop app on your remote access computer . plug in your user name(email) and password and good to go. Here is the link http://support.wd.com/product/download.asp?groupid=904&sid=209&lang=en
Looks like I had overlooked what should have been a fairly obvious part of setup - For some reason when I created my test directory and copied some photos into it, I just assumed having the “Public Access” switch set to the “ON” position within the “Shares” section would allow any user I created access - So, tonight I am taking a closer look at the setup (having failed to gain access remotely today, regardless where from) and I notice when I click on my test directory in the “Shares” section, my user name I setup at the bottom of that page is greyed out i.e. no ability to access the “Shared Directory” with any permissions at all - So, I figure what the heck, I will turn off public access - Low and behold, all of the options for access to that “shared directory” by my username are now available to be seleted - After selecting “full access” and saving changes, it looks as though it might work - When I tested it by logging in through wd2go, when accessing the test directory, it somehow reverts back to seeing it on my local network - so, I am not 100% certain I have solved the issue, but I am goog to presume things are all square now simply because the “Shares” seem to be setup properly - I will find out in the AM -
Anyway, thanks again for all the feedback - Next time I will pay more attention on the front end -
