Refurb WD LIVE purchased from WD - remote doesnt work

We just hooked up our 3rd (yes we already had 2) WD Live unit that we purchased from WD as a refurb and the remote does not work. the infrared transmitter is a litle bulb as opposed to the black plastic front like our other 2 have. anyway, the remote does not work, at all. we tried new batteries and nothing. the system boots, detects new firmware and not a single button on the remote makes the thing respond. what can we do here?

Ask customor service for a replacement remote?

And use the remote from one of the other 2 until the new one arrives?

does customer service patrol these forums? i am currently using the other remote for this unit, thats not the issue. i would however like to get a quick message to customer support for a replacement remote

The WD Community was created for Users, such as yourself, to help one another, and to share your experiences and ideas with one another. For this it is advisable to contact WD Support directly.

WOW, forgot the link. Thank you  richUK.