Red light on GRaid Dual Drive 20TB

the Mac Monterrey will not recognize drive, both drives are showing red, the Mac says the can’t recognize the drive, disk utility shows the drive, but the capacity is only 104mb, its a 20TB drive. how can I get the data if both disks failed? The drives power up.

Hi @stunjiturner,

Please contact the WD Technical Support team for best assistance and troubleshooting:

I have facing same problem. anyone tell me more about that.