Recovery Utilities for WD?

Looking to see if WD has any recovery utilities. We had a 1TB external drive that failed. I removed the drive and put it in my PC. The BIOS recognizes the drive but Windows will not assign a drive to it. I also tried it under Linux, but still no recognition. I can see the drive’s partitions under Disk Management. It looks like I have a smaller partition and the larger one and both are identified as primary partitions.

So if anyone has any tips or tricks for accessing the partitions I would appreciate it. If there are any utilities that can assist in data recovery, I’d sure love to hear about them.


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If this is a drive that came with Smartware the data is hardware encrypted. You can try something like TestDisk or Recuva for recovery software.