I’m writing the following to expose a problem with the recent purchase of a unit external WD MY Passport Essential USB 3.0 SE.
In particular, once the drive is connected to the notebook, is not recognized as USB 3.0, but only as USB 2.0 ports and only NOT USB 3.0.
I have an HP 8540w notebook with NEC / Renesas USB 3.0 host controller electronics.
The laptop has 3 USB 2.0 ports and 2 USB 3.0 ports.
I tried to do the following without, so far, no results:
Installing new firmware WD my passport, download the program by WD Universal Firmware Updater for Windows, downloadable from your site
Installing new firmware Renesas electronics usb 3.0 host controller, the latest version of 18.104.22.168.0.8
Install new BIOS vers. F20, downloaded from the HP support center
WD SES Driver Installation
Install latest version of WD Smartware
I state that, before the series of steps described above, the WD external drive was not even recognized by Windows 7 (64bit): in fact, once connected, the system did not emit any sound, typical of when a new device is connected (eg sound you hear when you connect a USB stick).
The unit worked at first only by connecting to the USB 2.0 port of the laptop.
In this case, Windows recognized it and allowed the installation of the WD Smartware and access to data on the disk.
If, instead, connected to the USB 3.0 ports, the system does not intervene: there was no sound, nor even any sign of loading or recognition.
The unit, however, and remained lit with white LED light sets.
After installing the new firmware my WD Passport drive and controller NEC / Renesas, by connecting the external USB 3.0 ports to Windows 7 recognizes it and makes a sound, typical when connecting external devices.
The unit is seen in the Windows Safely Remove Hardware panel as MY PASSPORT 0740, but is not recognized as an external disk, although it is on and is still recognized by Windows (no drive appears in My Computer, nor does it starts Wd Smartware).
In the event that the unit is connected to one of the 3 USB 2.0, however, works perfectly, with write speeds of the order of 15/20 MB / sec.
Surely the installation of new firmwares should have helped drive recognition, since before Windows 7 was not even able to detect it, but unfortunately does not seem to be sufficient to correct the problem.
I suggested re-installing Windows 7 on the machine after formatting the disk: in this case they could solve their problems related to the possible corruption of the USB3.0 controller driver.
I ask your friendly Support if an operation like this could solve the problem.
Eventually, if you feel that a reinstallation of the operating system does not solve the problem, I kindly ask for a consultation to get the machine to recognize the external drive as USB 3.0.
Thanks in advance.