Recently copied files not showing up in web/app

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Hi,

I just recently noticed that new files copied into my MCEX2U are not showing up in the web or mobiles apps.
It sounds like this issue on MCH: My Cloud Home deleting newly transferred files - not keeping files that seems to be corrected in the latest MCH firmware (8.12).
Has anybody noticed the same issues?

Best

AF

2

Hi @AustinForest,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Nope.
It looks so similar to MCH issues that my guess is that you would fix it with the next update. Will you?

1 Like
4

Done.
Here is the case number: 221118-003646