I requested an RMA for MYBOOKLIVE (LED problem) and printed the available label online (cost me $12). I was sent a brand new MYBOOKLIVE, one that looked the same as one off the shelf at BestBuy. The process took two weeks. The new WD is working fine–so far. I don’t like it when an electronic product doesn’t last through the warranty period, but WD has been fair. They make interesting products, especially for a home theatre experience. Besides this particular defect, my only other grip is the firmware updates; e.g., the latest firmware update for WD Live Hub. I love the product, especially its small-form factor. I think WD could own the market in home theatre if its quality assurance was stronger. Anyway, I got a new WD MYBOOKLIVE and I’m happy.
Thanks WD and thanks for this forum, too.