Fairly new EX4 install. Just a couple days’ backups on it. Was upgrading firmware to 1.04.05 to fix USB transfer issues before copying files from external drive. Firmware upgraded then it rebooted. Power LED has been flashing blue for a few hours. Should it take this long?

Ok. Back in business for now. Support advised to just unplug power and ethernet, reconnect ethernet and hold down reset button. Then plug power and keep holding reset for about 40 seconds. Cam back up within a couple minutes and firmware has been upgraded. Now on to the original goal of copying…

Still flashing after 5-6 hours. No ability to access dashboard. Waiting for word from support on whether to power down and restart. I wouldn’t do the firmware upgrade yet if i were you.

Apparently you aren’t the only one - this other user has problem with their EX2 (not EX4) update → http://community.wd.com/t5/WD-My-Cloud-EX2/MyCloud-EX2-automatic-firmware-update-permanent-Safe-Mode/m-p/783017 Contact WD support now, or if they are closed in the morning.

mmckchi wrote: Fairly new EX4 install. Just a couple days’ backups on it. Was upgrading firmware to 1.04.05 to fix USB transfer issues before copying files from external drive. Firmware upgraded then it rebooted. Power LED has been flashing blue for a few hours. Should it take this l…

mmckchi wrote: Ok. Back in business for now. Support advised to just unplug power and ethernet, reconnect ethernet and hold down reset button. Then plug power and keep holding reset for about 40 seconds. Cam back up within a couple minutes and firmware has been upgraded. Now on to th…

I never had the LED flashing red. Just blue. Support any help?

Have the same problem Power light flashing RED have tried everything Tech support have suggested so far but still same

Richard-J wrote: Have the same problem Power light flashing RED have tried everything Tech support have suggested so far but still same Continue working with Tech Support if this thread and the other thread I linked to above does not have a solution that works.

Hi still waiting on tech support ? But I was wodering if you know if my Data is likely to be OK it is in JBOD format ? If so could I just go and get a NEW EX4 and pop the drive in and it work ?

I have try this a couple of times, but it doesn’t work

Reboot after firmware upgrade taking forever

Legacy Products My Cloud OS 3

pck00 August 20, 2014, 8:34pm 5

Same problem here EXCEPT Ex4 light flashing RED–set up Ex4 2 weeks ago, got notice today in Dashboard that firmware update available, clicked on Update Now, dashboard shut down, RED light flashing 30 minutes, LED says Welcome to Ex4. any way to manually reload old firmware when cannot access via web/dashboard? rather frustrating!

Topic		Replies	Views
WD EX4 Firmware update failed My Cloud OS 3	11	6097	July 2, 2014
Firmware 1.05.21 crashed my EX4 system! My Cloud OS 3	5	1168	October 29, 2014
After upgrade firmware unaccesable My Cloud OS 3	2	593	June 30, 2020
Flashing blue power LED, no drive LEDs, no access My Cloud OS 3	3	780	January 4, 2018
Blinking Red Power & Drive LEDs My Cloud OS 3	5	3087	August 21, 2014

Still Need Help?

Reach out to Support for more assistance.

Call Us

Email Us

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.

Visit Business Portal

Reboot after firmware upgrade taking forever

Related topics

Still Need Help?

Sign in to Your Support Account

Western Digital Business Portal