Reboot after firmware upgrade taking forever

Apparently you aren’t the only one - this other user has problem with their EX2 (not EX4) update →  

http://community.wd.com/t5/WD-My-Cloud-EX2/MyCloud-EX2-automatic-firmware-update-permanent-Safe-Mode/m-p/783017

Contact WD support now, or if they are closed in the morning.

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