We use RE4 drives model numbers WD1003FBYX and WD1002FBYS. Several drives were returned by the customer and we suspect the drives were dropped. The units fail Data Lifeguard and show many bad sectors in Hard Disk Sentinel
Is the data from the multi-axis shock sensor available to us? If the units were exposed to excessive shock we would like to be able to screen for this and advise the customer rather than returning the drives to WD under an RMA.
If the data is available through the SMART attributes that’s ideal…or a utility similar to Data Lifeguard that provides a go/no-go indication after reading the sensor data.