This speaks poorly for a hard drive company that wants its users to have a successful experience with its backup products.
I can remember the older software that only backed up categories and not specific files and folders…My mother wants to just back up pictures…for me…I need to have control over specific folders and specific files that need constant backup. It seems like it took them years to make a more mature software product for serious users and not just grandmothers and newbies.
Im really displeased with its slowness, the numbers I read are totally horrible and totally meaningless, 5 gigs of what constantly changing number on the right? How come my total number of files doesnt update in days and days of leaving it on all night? Why has someone in software engineering not figured out in two years to show me WHAT files it is backing up? How come I cant use ALL my external drives as sources for backup (only 3 of my 6 drives show up in the source window). The background software that is left running after I close the application continue to HOG 45 to 98% of my CPU cycles for hours after I shut down backup. I have to manually task manager them off to get my machine speed back.
I would love to be able to talk to a serious product manager at WD and explain how their premier software to make me have confidence in their ability to backup my files…is an immature, poorly thought out, malfunctioning, non serviced piece of software that is runing their reputation with me.
I bought their drive to make my software safe and reliably backed up as I was working. Didnt want to forget to manually backup every night.
Can it be such a resource hog to have some software people sort this software out… so WD does not get the reputation of being a backup drive for grandmothers?
I guess you can tell im less than impressed with their feeble commitment to its customers with this Backup software product.