Re-downloading Passport software

Hi, My software stopped working and tech support gave me some advice I don’t understand. They said to remove the software from Control Panel/Programs Features; does this mean uninstall? After that I should redownload the software. I can find no link anywhere that allows a redownload of software without buying it again. I had 1.6, I updated to 2.1 and then I upgraded to Pro and got an activation code (without knowing where or how to use it.) I appreciate advice from anyone who knows the answer to these questons. Thank you, BeasBook

Yes, that is what they meant.

To download the software package that comes on the drive visit the link bellow: