Re-certified Products


New to WD here. Just bought a 3TB re-certified MyCloud drive. Obviously it came with no instructions!

I’ve attempted to set it up ethernet into my BT Hub 5 router and powered on. I have a solid blue light yet the device is not visible on the network. I have tried different ports, a second router (Apple time capsule), different ethernet cable all to no avail. If I plug via ethernet directly into the iMac the drive appears with a letter but will not allow any access and disappears shortly afterwards.

Any ideas folks?

Thanks, Mike

Even the retail ones don’t have packaged instructions. You need to go to to download your manual and documentation.

@SNB33 Look at this and it should answer virtually all your questions.

Thanks, very helpful. managed to get things working. Cheers.