I believe I have a similar problem. I bought a new drvie recently. I partitioned it and all three partitions are viewable on my mac OS Mountain Lion. However, when I run WD Smartware I only see my macbook pro and its files I do not see the passport drive hence the Backup and Retreive tabs are not available. Did I do something to mess this up?
Do I need to have the Smart Ware (superdrive cd) on My Passport drive - I find that it is on my other passport drive and that works fine but it is not on my most recent one, unless in partitioning the drive I erased it.