Randomly deletes files from external hard drive

if i watch a show from the portable hard drive connected through a usb port. then go back to it it is gone. it seems to randomly delete files after i watch them. sometimes it will be all the files in a folder…i.e watch one episode of a season go back to watch the second episode, and it and all others are gone. i have turned off the media library, and reset the unit. i do frquently disconnect the hard drive to transfer more files from PC to the hard drive, but i always eject it.

any help would be appreciated, as i am ready to move on, and at this point will not be buying WD.

thank you
i apologise if this has been discussed…i couldn"t find it


I haven’t seen this before. Have you tried contacting WD Support about this?

To be honest, I’m not sure how this is happening. Let’s see if any of the users can share some information about this.