After a one good year of purchasing it, I am now having this issue regarding silly random reboots in my 1 TB elements play, Model No.: WDBACCxxxxHBK
The issue began during movies playback only. But now, it keeps randomly rebooting even if not playing any movies. Please note that i just only consumed 1/4 the storage space (250 GB). It is very hard to predict the source of this issue, however, i’ve read other posts related to this problem and found that the unit’s internal memory cannot handle big movies. I don’t know if it’s true or not, but if it’s true then it is really disappointing when WD releases defective HD products to the public before testing them accurately. I’ve sent an email to WD regarding this problem but no response yet. Because my warranty status is still active, i went back to the store where i purchased the device and they told me to give them an RMA code or something like that. I logged on to the WD support portal, chose standard replacement and attempted to create an RMA. However, it forced me to enter a state and i don’t live in the US.
WD, I am really disappointed.