Hi guys, I got my WD TV Live Hub (1TB) a month ago. It’s been working perfectly well, but I’ve been facing some random issues with it after upgrading the latest firmware just a couple of days ago.
- Which firmware?
As said before, upgraded it to the latest one just a couple of days ago: 3.05.10
- What happened?
Two days ago, I was just watching TV and I noticed the white WD led in front of the hub turned on and started blinking like crazy and then went off again. I turned it on, and noticed it prompted me the option to upgrade to the latest firmware available (3.05.10). I didn’t really know why it had to blink that way, since the hub was off. Later that day, I was watching a video (.mkv file) and it suddenly stopped playing. It reset itself and when I tried to play the file again, it didn’t try to resume the file, but start from the beginning. Today, it happened again, the front lef on the hub was blinking a few times, and when I played another video (.avi file), it just stopped without any reason and reset itself.
It never happened before. I think it might be related with the new firmware, since it just started blinking right before I updated it and has stopped/reset with no reason after upgrading the firmware.
I also noticed that before upgrading the firmware, I was able to go through my videos and photos navigating through my folders, but after upgrading the firmware, I’m just able to see and navigate the folders on my video section. The photo section shows all the images, like they were on the root folder and not in subfolders.
- What were you doing?
As said before, the first time the white led on the front of the Hub started blinking randomly, I had the Hub off, watching TV. I turned it on, it prompted me the Firmware upgrade option, I upgraded the firmware, and since then, it has stopped/reset randomly whenever I’m watching a video file (.mkv, .avi, .mp4).
- Does this happen every time?
It’s a random issue, not an specific time (could happen after 30 minutes playing the video, 45 minutes or almost at the end of a movie). It never happened before, it’s been working perfectly well until two days ago (I’ve had it for almost a month).
- What hardware and media were you using?
No additional HD was attached to the Hub. It was just attached to the network. It has stopped/reset itself playing different video formats (.mvk, .avi, .mp4)
- Did this happen with previous firmware?
- Does power cycling the unit solve this?
- Does resetting to factory defaults solve this?
- Have you tried this on other devices?
I don’t have any other devices like this one at home.
Thanks in advance for your help and assistance!