I did a full backup of my C; drive and “SmartWare” missed ALL of my itunes music files. These files are nowhere to be located - not under music/other/movies/etc. These files were in the itunes default folder - Documents and Settings/All Users/Shared Documents/My Music/iTunes. How stupid can WD be for this programming error???
Also the “Smartware” software does not backup ANY .exe files, even if it is not a system file and is in the My Documents folder as far as I can see. Thus the WD drives are not a viable backup option using “Smartware”. Many of us have .exe files from software we downloaded and need to save. This needs to be corrected by WD.