Bought a MyCloud 3TB last night. After setting it up, my share would not let me on; kept prompting for a password. So I did a “Quick” reset from the web dashboard which claims it takes minutes. After about 10 minutes I gave up and started looking for answers here about why it is taking so long. I have not powered it down or anything based on the wisdom here. It has now been 12+ hours. The LED on the device is flashing white and the Getting Started app will not find it. I reserved an IP address for it on my router before the reset but I can’t connect to it via the web dashboard or even ping it.
How should I proceed?
Update: I forgot to mention that I had a generic 20GB USB drive plugged into the My Cloud when I initiated the quick reset which I later unplugged when the reset did not seem to be progressing. Some posts here indicate having a USB drive connected during boot could cause a problem, I guess if this thing is not responsive when I get home this evening I will boot it again without the USB drive attached.