Below is the case request I sent to WD support, I am posting it on the community in case someone here can help.
I am running wdex4 NAS with latest firmware (1.05.30) and with 4 WD Red 6TB drives within configured using RAID10 for a total redundant storage of about 12TB. Unfortunately due to infrastructure reqs. I am unable to connect WDEX4 directly to the router. Please do not suggest connecting to the router directly since that just isn’t possible. (Most routers have only 4 ports anyway so it is an unreasonable requirement).
Instead the setup is as follows:
Gigabit router port --> Gigabit switch1 -----> WDEX4 (connected using ethernet ports 1 & 2)
Gigabit switch1 --> Windows 7 Desktop (using gigabit network adapter)
(all connections made using Cat6 cable)
- While Gigabit Ethernet has a maximum of 125MB/s yet under the non-optimal setup described above, I am only getting a disappointing sustained rate of 10MB/s. It starts of at 15-20 then quickly in 30 seconds or so goes down to 10. This is when transferring files from my desktop to WDEX4. This is quite useless, I need to have at least 50MB/s for this NAS to be usable.
I have looked up the word usb in your full user manual to determine if it is possible to connect wdex4 to my desktop directly via usb and how to go about this (i.e. connect 1 port or both) so that the file transfers are done via dual usb 3.0. Unfortunately the manual only references using usb to connect other hard drives, nothing about using USB for file transfer from a desktop directly. Is it supported to connect WDEX4 to my desktop directly via usb3.0? If so how do I do it? Can I or must I use both USB ports? Keeping in mind USB 3.0 speed is 60MB/s which would be perfect if wdex4 can actually achieve it. My desktop has the needed USB3.0 ports.
Since I have WDEX4 hooked up to the gigabit switch using both the primary and secondary gigabit ethernet ports, I have enabled the (Link Aggregation) option however surprisingly, your documentation does not even offer a description about what what each link aggregation option means and the best circumstances to use each one. I currently have it set to Active Backup. Keeping in mind the setup described above, which option would your engineers recommend for best performance?
3.For initial loading of data onto the WDEX4 which software do you recommend for optimal speed? Besides windows explorer. I am using fastcopy 2.11 and like windows explorer it yields a sustained rate of 10MB/sec with added reliability since it will log any failed transfers.
Eventhough I have all the media streaming options turned off (under media tab and on my shares), and the latest firmware where this is supposed to be fixed. WDEX4 is still indexing my files and creating hidden folders. This is wasting time, resources, and valuable disk space, and making my job of comparing the file size on the source and target to ensure proper file transfer very difficult since there are always extra files and folders! I don’t want any files automatically added to my shares on WDEX4. I don’t want .wdmc or .nflc_data or .twonky. Since I don’t use the features media streaming, dlna etc. I just want EDEX4 to function as a 24/7 max reliability hard drive. Please let me know what I need to do to accomplish this. I already have an ssh connection to the drive and can connect to it with putty and winscp and execute any commands you provide. However please make them such that I would not have to run the commands on every reboot. Finally please specify if I can enable the cloud option so that I can browse and access my files without those hidden folders being created or if enabling the cloud access would automatically force creating the files keeping in mind I’m not interested in wd photos app, only in the cloud app so that I can download files on my wdex4 remotely. I am however willing to give up that option if using it requires the stupid hidden folders to be created.
If I add a second gigabit NIC on my desktop, would it work if I connect WDEX4 directly to this second nic? such that my desktop would be connected to the router through a switch and wdex4 would only be connected to my desktop’s nic or if it will help I can connect one gigabit port to the switch that connects to the router and the other directly to my desktop. In that case what would be the ideal link aggregation setting?
It would be great if you can update future firmware so that the requirement to connect the WDEX4 directly to the router is not required and no longer impacts speed. Such that the wdex4 and a desktop can network directly.