Question to WD: Is there a possibility of having a new firmware...?


I may be not wrong if I say that all WD Elements Play users are utterly disappointed with this device. There are some issues that are SO easily solvable (for example, applying shadows to subtitles) that I cannot conceive how WD are not working on a new firmware to correct them. 

We still don’t know if this device is 24fps compatible, and if it there’s a chance to have this option some day in our WDEP. 1080p playback is pretty unusable in most cases, with audio or image corruption/freezing.

I seriously think that we deserve some explanation from WD about these issues; so far not a simple word from them. Just a firmware with little improvements. This is not the way to treat your customers, WD.

A pissed off customer, and if this situation don’t change, soon an ex-customer.


 Maybe you should try contacting WD’s Technical Support about this. I’m pretty sure thay can answer all your questions. You can do so either by phone or email.

To Contact WD for Technical Support