What I am saying is that if the drive temperature gets up to 57C, then the fan will kick on to cool the drive down. I’m also saying that it’s not uncommon for drive temperatures to go up when writing large amounts of data. That would be any drive. We make some of the best hard drives in the world. So, if our engineers are confident that the fan doesn’t need to go on until 57C, then I’m fine with it. Obviously, we built these NAS drives with our drives in mind. So, they should handle it.
Ok then, let me tell you why your statement is illogical:
“We make some of the best hard drives in the world” - I happen to have about 5 drives, that, by your statement, are best in the world. Two of them are dead. And another two happen to: #1 Turn off the spinning engine every 8 seconds of drive inactivity, making me wait for it to spin up every time it’s accessed, creating lags in software and games and decreasing it’s lifetime - literally killing itself faster that it could, without possibility to permamently change that setting (wdidle3 doesn’t work); and #2 - takes 10 seconds to spin up. I have a Hitachi drive which spins up in 3 seconds and they don’t claim to be the best.
“our engineers are confident” in making product that is designed not to last long - they are. But “our engineers are confident that the fan doesn’t need to go on until 57C”, when my 2 WD Green drives works at 0-60C is BS. Why am I talking about WD Greens here? Because they are inside My Cloud EX2, and despite being “unsupported”, are working fine in JBOD mode, with me manually turning on the fan with “fan_control -f 3” every boot, because otherwise, those drives would be DEAD. Your “best in the world” drives would be dead, because your ‘engineers are confident’. Doesn’t sound like BS to you?
I clearly see on my own example that My Cloud EX2 can and does support non-wd-red drives in JBOD mode (of course unless the next firmware would deny them, to confirm the ‘not supported’ statement), but it’s fan software is designed to kill them by overheating. Why? And this is a rhetorical question. Everyone has their own answer to that.
But whatever, people around the globe are attaching their own fans to save their drives from your engineers confidency for half a year now, making photos of their NAS units in this disgraceful state, just like the one above, making WD look bad. But I don’t mind. I never thought of WD as a good company anyway. The only product I bought and were happy with is WD Elements 2Tb USB drive, everything else was ****. And I bough this NAS unit only because it was the cheapest one around and not because it was best. But you can make it one, the question is ’ are you willing to?’.
P.S. There is one thing I am thankfull to your ‘confident engineers’ trough - SSH access, it is there. Which means they don’t think their customers are idiots, like WD support people and you do. Otherwise I would have returned the NAS unit yesterday.