Problems with sync

Hello everyone.
I have a WD MyCloudMirror and it is not doing the synchronization.
A message appears, but it does not appear complete, so I can not tell what the problem is.
Can anyone help?
The message is this:
“The cloud storage device…”.
Thanks for your help.
Good afternoon
WD_Sync_Mensagem

Hello, PedroAlex

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

http://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support

Hello.
Thank you.
Good evening.
Pedro Alexandre