I purchased a new WD MyCloud EX2 because along with other features, WD claims to support Amazon S3 backup. Also, I am running firmware 1.03.41.
I am very familiar with Amazon S3 because I also own a Qnap NAS that I’ve used for three years and utilize the S3 support inside the Qnap.
On MyCloud, I have created multiple S3 backup jobs and know they are configured correctly, why, it’s virtually impossible with your interface to configure an S3 job incorrectly. Some of the S3 jobs (queues as you call them) are configured to run on a daily schedule, some I run manually. I have all my S3 jobs setup as Type: Upload and Backup Type: Overwrite Existing File(s). I DO NOT want to use the other Backup Types (or modes).
Over a week ago, I setup four S3 queues to run each night at different times. I wanted to ensure your S3 jobs were running correctly, so I logged into MyCloud and looked at the details/status for each S3 job. I saw Finished on some jobs and Ready on others. This was the first indication that something might be wrong. I then looked at the details of the job, clicking on the Progress “List” link. From the start date/time, anyone would assume the job ran correctly, but I was not convinced. So using an S3 browser, I checked my Amazon S3 buckets to determine if your S3 queues were operating correctly. They were not because I found missing files/folders in my Amazon S3 bucket that were present on MyCloud.
I then went back to MyCloud and clicked the right arrow (triangle) on a particular job to run the job manually. The dialog box “Are you sure you want to perform a backup now?” popped up and I clicked OK. Then the “Updating” message popped up for a few seconds, but the job does not start. I did this over and over, so then I decided to reboot MyCloud. After rebooting, now I could manually start an S3 job and I verified the missing files/folders were properly copied to my S3 bucket.
The problem is if several days go by this same problematic condition returns. I have to reboot MyCloud for S3 jobs to properly execute.
I have deleted the jobs and recreated them, etc. etc. but I should not have to do that. You have problems with your implementation of Amazon S3 backup jobs in your job scheduler or some other area. If the MyCloud runs for several days, it can cause the S3 jobs to not execute per their schedule.
Is WD aware of an issue? If so, what is WD doing about it?