Problems with 2 mkv-movies

I’m using a WD-mediplayer (WD00AVP, connected to a HD-TV), with several mkv-movies on a attached harddisk.
I have problems with two mkv-movies:
1- Movie “Gooische Vrouwen”: video but no audio
2- Movie “Super 8” : no video and no audio
Can someone tell me what the problem might be on the basis of the two MediaInfo-files?

General
Complete name                    : G:\MijnFilms\Gooische vrouwen\Gooische Vrouwen 1080p.mkv
Format                           : Matroska
File size                        : 7.14 GiB
Duration                         : 1h 48mn
Overall bit rate                 : 9 462 Kbps
Movie name                       : Enjoy EE-Rel.NL
Encoded date                     : UTC 2011-10-18 12:41:09
Writing application              : mkvmerge v4.7.0 (‘Just Like You Imagined’) gemaakt op Apr 21 2011 01:13:14
Writing library                  : libebml v1.2.0 + libmatroska v1.1.0

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@L4.1
Format settings, CABAC           : Yes
Format settings, ReFrames        : 4 frames
Muxing mode                      : Container profile=Unknown@4.1
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 1h 48mn
Bit rate                         : 9 019 Kbps
Width                            : 1 920 pixels
Height                           : 1 040 pixels
Display aspect ratio             : 16:9
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.188
Stream size                      : 6.66 GiB (93%)
Writing library                  : x264 core 116 r2074 2641b9e
Encoding settings                : cabac=1 / ref=4 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=9 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc=2pass / mbtree=0 / bitrate=9019 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / pb_ratio=1.30 / aq=1:1.00
Language                         : Dutch

Audio
ID                               : 2
Format                           : AC-3
Format/Info                      : Audio Coding 3
Mode extension                   : CM (complete main)
Codec ID                         : A_AC3
Duration                         : 1h 48mn
Bit rate mode                    : Constant
Bit rate                         : 448 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Bit depth                        : 16 bits
Stream size                      : 346 MiB (5%)
Title                            : AC3
Language                         : Dutch

General
Complete name                    : G:\MijnFilms\Super 8\Super 8.2011.mkv
Format                           : Matroska
File size                        : 14.6 GiB
Duration                         : 1h 51mn
Overall bit rate                 : 18.7 Mbps
Movie name                       : Enjoy EE Rel.NL
Encoded date                     : UTC 2011-12-25 12:29:01
Writing application              : mkvmerge v5.1.0 (‘And so it goes’) built on Nov 28 2011 23:58:28
Writing library                  : libebml v1.2.3 + libmatroska v1.3.0

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@L4.1
Format settings, CABAC           : Yes
Format settings, ReFrames        : 5 frames
Muxing mode                      : Container profile=Unknown@4.1
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 1h 51mn
Bit rate                         : 18.1 Mbps
Width                            : 1 920 pixels
Height                           : 800 pixels
Display aspect ratio             : 2.40:1
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.491
Stream size                      : 13.8 GiB (95%)
Writing library                  : x264 core 118 r2085 8a62835
Encoding settings                : cabac=1 / ref=5 / deblock=1:-3:-3 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / psy_rd=0.90:0.00 / mixed_ref=1 / me_range=48 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=6 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=7 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=360 / keyint_min=2 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=2pass / mbtree=1 / bitrate=18092 / ratetol=1.0 / qcomp=0.65 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=2:0.90

Audio
ID                               : 2
Format                           : AC-3
Format/Info                      : Audio Coding 3
Mode extension                   : CM (complete main)
Codec ID                         : A_AC3
Duration                         : 1h 51mn
Bit rate mode                    : Constant
Bit rate                         : 640 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Bit depth                        : 16 bits
Stream size                      : 512 MiB (3%)
Title                            : AC3

Text
ID                               : 3
Format                           : UTF-8
Codec ID                         : S_TEXT/UTF8
Codec ID/Info                    : UTF-8 Plain Text
Title                            : Nederlands
Language                         : Dutch

How are you connecting this WD TV to your TV set? Cause the WD TV Gen 1 does not support multiple channel audio track.

It’s connected  with a HDMI cable

What do you mean with multichanel audio tracks: I think each movie has only one audio track

I’m sorry, let me re-phrase that, The WD TV Gen 1 does not support movies with that have multiple channels, only stereo.

If the movie have Stereo and multiple channels, you can switch to the stereo track, in the case of this movies, it only have a audio track of 6 channels, the WD TV  Gen 1 will not be able to play the audio track.

cuernudo wrote:

I’m sorry, let me re-phrase that, The WD TV Gen 1 does not support movies with that have multiple channels, only stereo.

Sure it does.   It supports DD 5.1 just fine;  it does NOT officially support DTS.

http://wdc.custhelp.com/app/answers/detail/a_id/2698/p/208,246/session/L3RpbWUvMTMyNTc4MjUxMC9zaWQvWTdEWW1vTms%3D#original

Given the version of MKVMerge that was used to make the MKV files, they probably have MKV Header Stripping, which is NOT supported.

Read the FAQ in the WDTV Archives for more info.

If header stripping is used, I think it should be mentioned in the mediainfo-file; such as “Muxing mode: Header stripping”

Is there is a different way to discover or header stripping is applied and if so, what could be the solution?

P.s: Is header stripping also applied for video?

It depends on the version of MediaInfo whether it will show header stripping.

But MKVInfo will definitely show it…

Yes, Header Stripping can be applied to both video and audio.

TonyPh12345 wrote:


cuernudo wrote:

I’m sorry, let me re-phrase that, The WD TV Gen 1 does not support movies with that have multiple channels, only stereo.


Sure it does.   It supports DD 5.1 just fine;  it does NOT officially support DTS.

 

http://wdc.custhelp.com/app/answers/detail/a_id/2698/p/208,246/session/L3RpbWUvMTMyNTc4MjUxMC9zaWQvWTdEWW1vTms%3D#original

 

Given the version of MKVMerge that was used to make the MKV files, they probably have MKV Header Stripping, which is NOT supported.

 

Read the FAQ in the WDTV Archives for more info.

Really? I remember having to remux my movies and add two channel audio track, in order to play the movie, if the movie have only 5 channels or more, it will play the video, no audio, I still have movies with this setup.

This is the content of MKVInfo.

Can this give you more information? (I can’t see anything about header stripping)

(MKVInfo) + EBML head
(MKVInfo) |+ EBML version: 1
(MKVInfo) |+ EBML read version: 1
(MKVInfo) |+ EBML maximum ID length: 4
(MKVInfo) |+ EBML maximum size length: 8
(MKVInfo) |+ Doc type: matroska
(MKVInfo) |+ Doc type version: 2
(MKVInfo) |+ Doc type read version: 2
(MKVInfo) + Segment, size 15709370156
(MKVInfo) |+ Seek head
(MKVInfo) | + Seek entry
(MKVInfo) |  + Seek ID: 0x15 0x49 0xa9 0x66  (KaxInfo)
(MKVInfo) |  + Seek position: 4099
(MKVInfo) | + Seek entry
(MKVInfo) |  + Seek ID: 0x16 0x54 0xae 0x6b  (KaxTracks)
(MKVInfo) |  + Seek position: 4272
(MKVInfo) | + Seek entry
(MKVInfo) |  + Seek ID: 0x1c 0x53 0xbb 0x6b  (KaxCues)
(MKVInfo) |  + Seek position: 15709354761
(MKVInfo) | + Seek entry
(MKVInfo) |  + Seek ID: 0x10 0x43 0xa7 0x70  (KaxChapters)
(MKVInfo) |  + Seek position: 5677
(MKVInfo) |+ EbmlVoid (grootte: 4028)
(MKVInfo) |+ Segment information
(MKVInfo) | + Timecode scale: 1000000
(MKVInfo) | + Muxing application: libebml v1.2.3 + libmatroska v1.3.0
(MKVInfo) | + Writing application: mkvmerge v5.1.0 (‘And so it goes’) built on Nov 28 2011 23:58:28
(MKVInfo) | + Duration: 6708.744s (01:51:48.744)
(MKVInfo) | + Date: Sun Dec 25 12:29:01 2011 UTC
(MKVInfo) | + Title: Enjoy EE Rel.NL
(MKVInfo) | + Segment UID: 0xaa 0xb0 0xb6 0xe0 0xe4 0x4a 0x43 0xd6 0xaf 0xce 0x0a 0xd6 0x59 0xa3 0x07 0x95
(MKVInfo) |+ Segment tracks
(MKVInfo) | + A track
(MKVInfo) |  + Track number: 1
(MKVInfo) |  + Track UID: 1
(MKVInfo) |  + Track type: video
(MKVInfo) |  + Default flag: 0
(MKVInfo) |  + Lacing flag: 0
(MKVInfo) |  + MinCache: 1
(MKVInfo) |  + Codec ID: V_MPEG4/ISO/AVC
(MKVInfo) |  + CodecPrivate, length 40 (h.264 profile: High @L4.1)
(MKVInfo) |  + Default duration: 41.708ms (23.976 fps for a video track)
(MKVInfo) |  + Language: und
(MKVInfo) |  + Video track
(MKVInfo) |   + Pixel width: 1920
(MKVInfo) |   + Pixel height: 800
(MKVInfo) |   + Display width: 1920
(MKVInfo) |   + Display height: 800
(MKVInfo) |  + Content encodings
(MKVInfo) |   + Content encoding
(MKVInfo) |    + Content compression
(MKVInfo) |     + Algorithm: 3 (header removal)
(MKVInfo) |     + Settings: lengte 1, data: 0x00
(MKVInfo) | + A track
(MKVInfo) |  + Track number: 2
(MKVInfo) |  + Track UID: 1708708244
(MKVInfo) |  + Track type: audio
(MKVInfo) |  + Codec ID: A_AC3
(MKVInfo) |  + Default duration: 32.000ms (31.250 fps for a video track)
(MKVInfo) |  + Name: AC3
(MKVInfo) |  + Audio track
(MKVInfo) |   + Sampling frequency: 48000
(MKVInfo) |   + Channels: 6
(MKVInfo) |  + Content encodings
(MKVInfo) |   + Content encoding
(MKVInfo) |    + Content compression
(MKVInfo) |     + Algorithm: 3 (header removal)
(MKVInfo) |     + Settings: lengte 2, data: 0x0b 0x77
(MKVInfo) | + A track
(MKVInfo) |  + Track number: 3
(MKVInfo) |  + Track UID: 2033019057
(MKVInfo) |  + Track type: subtitles
(MKVInfo) |  + Lacing flag: 0
(MKVInfo) |  + Codec ID: S_TEXT/UTF8
(MKVInfo) |  + Language: dut
(MKVInfo) |  + Name: Nederlands
(MKVInfo) |+ EbmlVoid (grootte: 1141)
(MKVInfo) |+ Chapters
(MKVInfo) | + EditionEntry
(MKVInfo) |  + EditionFlagHidden: 0
(MKVInfo) |  + EditionFlagDefault: 0
(MKVInfo) |  + EditionUID: 296069306
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 433862323
(MKVInfo) |   + ChapterTimeStart: 00:00:00.000000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.01
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 1249154737
(MKVInfo) |   + ChapterTimeStart: 00:07:01.504000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.02
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 1446043543
(MKVInfo) |   + ChapterTimeStart: 00:11:33.275000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.03
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 996663699
(MKVInfo) |   + ChapterTimeStart: 00:19:25.164000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.04
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 1486054818
(MKVInfo) |   + ChapterTimeStart: 00:26:43.518000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.05
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 3496323235
(MKVInfo) |   + ChapterTimeStart: 00:33:36.514000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.06
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 224518287
(MKVInfo) |   + ChapterTimeStart: 00:40:30.511000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.07
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 3799164545
(MKVInfo) |   + ChapterTimeStart: 00:45:42.156000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.08
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 3665131410
(MKVInfo) |   + ChapterTimeStart: 00:51:57.114000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.09
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 1888369321
(MKVInfo) |   + ChapterTimeStart: 00:56:59.958000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.10
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 598655125
(MKVInfo) |   + ChapterTimeStart: 01:02:24.365000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.11
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 4025597372
(MKVInfo) |   + ChapterTimeStart: 01:08:12.505000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.12
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 1861375643
(MKVInfo) |   + ChapterTimeStart: 01:13:30.906000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.13
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 4142699677
(MKVInfo) |   + ChapterTimeStart: 01:18:33.875000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.14
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 2008123291
(MKVInfo) |   + ChapterTimeStart: 01:25:31.334000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.15
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 2156891317
(MKVInfo) |   + ChapterTimeStart: 01:30:25.378000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.16
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 467525285
(MKVInfo) |   + ChapterTimeStart: 01:38:20.352000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.17
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |  + ChapterAtom
(MKVInfo) |   + ChapterUID: 1598346415
(MKVInfo) |   + ChapterTimeStart: 01:43:37.836000000
(MKVInfo) |   + ChapterFlagHidden: 0
(MKVInfo) |   + ChapterFlagEnabled: 1
(MKVInfo) |   + ChapterDisplay
(MKVInfo) |    + ChapterString: Chapter.18
(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |+ EbmlVoid (grootte: 101)
(MKVInfo) |+ Cluster

(Snipped)

(MKVInfo) |     + Algorithm: 3 (header removal)
(MKVInfo) |     + Settings: lengte 1, data: 0x00
(MKVInfo) | + A track
(MKVInfo) |  + Track number: 2
(MKVInfo) |  + Track UID: 1708708244
(MKVInfo) |  + Track type: audio
(MKVInfo) |  + Codec ID: A_AC3
(MKVInfo) |  + Default duration: 32.000ms (31.250 fps for a video track)
(MKVInfo) |  + Name: AC3
(MKVInfo) |  + Audio track
(MKVInfo) |   + Sampling frequency: 48000
(MKVInfo) |   + Channels: 6
(MKVInfo) |  + Content encodings
(MKVInfo) |   + Content encoding
(MKVInfo) |    + Content compression
(MKVInfo) |     + Algorithm: 3 (header removal)

(Snipped)

I will never buy an WD product.

My WD00AVP have many problems.

Most of the time do not play anything. Just black screen. Always have do restart the system or format the HD.

I’ve tried all solutions but…

I think that WD have forgot about update on GEN1.