Problems playing M4v/MP4 file

Hello community,

The m4v file wouldn’t play. It would say “No audio” and give me a black screen.

I have changed the file extension to .mp4, and now the machine says “Unable to play file. Refer to user manual…” etc.

Here is the essential MediaInfo:

Format                           : MPEG-4
Format profile                   : Sony PSP
Codec ID                         : MSNV
File size                        : 2.78 GiB
Duration                         : 1h 49mn
Overall bit rate                 : 3 620 Kbps
Encoded date                     : UTC 2009-11-21 00:00:00
Tagged date                      : UTC 2010-02-27 17:27:49
Cover                            : Yes
purd                             : 2010-02-27T06:19:25Z
stik                             : 9
iTunEXTC                         : mpaa|R|400|
iTunMOVI                         : <?xml version="1.0" encoding="UTF-8"?> / / / /     copy-warning /     Help control the pet population. Have your pets spayed or neutered. /     studio /     A poppedtart Production /     producers /      /          /             name /             poppedtart /          /      / /
hdvd                             : 1

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@L3.1
Format settings, CABAC           : No
Format settings, ReFrames        : 5 frames
Codec ID                         : avc1
Codec ID/Info                    : Advanced Video Coding
Duration                         : 1h 49mn
Bit rate mode                    : Variable
Bit rate                         : 3 072 Kbps
Width                            : 1 280 pixels
Height                           : 692 pixels
Display aspect ratio             : 1.850
Frame rate mode                  : Variable
Frame rate                       : 23.976 fps
Resolution                       : 24 bits
Colorimetry                      : 4:2:0
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.145
Stream size                      : 2.36 GiB (85%)
Writing library                  : x264 core 83 r1391 3d0f110
Encoding settings                : cabac=0 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.0:0.0 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / mbaff=0 / constrained_intra=0 / bframes=3 / b_pyramid=0 / b_adapt=1 / b_bias=0 / direct=2 / wpredb=1 / wpredp=0 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=3072 / ratetol=1.3 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=10000 / vbv_bufsize=5000 / ip_ratio=1.41 / aq=1:1.00
Language                         : English
Encoded date                     : UTC 1970-01-01 00:00:00
Tagged date                      : UTC 1970-01-01 00:00:00

Audio #1
ID                               : 2
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format version                   : Version 4
Format profile                   : LC
Format settings, SBR             : No
Codec ID                         : 40
Duration                         : 1h 49mn
Bit rate mode                    : Variable
Bit rate                         : 160 Kbps
Maximum bit rate                 : 267 Kbps
Channel(s)                       : 2 channels
Channel positions                : L R
Sampling rate                    : 48.0 KHz
Resolution                       : 16 bits
Stream size                      : 125 MiB (4%)
Language                         : English
Encoded date                     : UTC 1970-01-01 00:00:00
Tagged date                      : UTC 1970-01-01 00:00:00

Audio #2
ID                               : 3
Format                           : AC-3
Format/Info                      : Audio Coding 3
Codec ID                         : ac-3
Duration                         : 1h 49mn
Bit rate mode                    : Constant
Bit rate                         : 384 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Surround: L R, LFE
Sampling rate                    : 48.0 KHz
Resolution                       : 16 bits
Stream size                      : 302 MiB (11%)
Language                         : English
Encoded date                     : UTC 2010-02-27 17:27:38
Tagged date                      : UTC 2010-02-27 17:27:49