Problems after FW upgrade: WDMYCLOUD

My Cloud OS 3 Personal & Network Attached Storage My Cloud
41

Bob59 wrote:

I hope this is the right place to add to your comments and to have them forwarded to daytrdr.

I have been having the same problems exactly. Basically whenever the drive goes into scanning mode everything crawls to a halt and it becomes unuseable.

There are many posts on the forum under different subjects that all refer to the fw upgrade but from what I’m seeing they all seem to be pointing to the same symptoms…

So to recap my situation is similar to yours and everything works fine until the drive decides to rescan the files so I think that is the place to look for a solution PLEASE !

thanks.

Hi Bob,

Thanks for the details!

Can you also retry with the DLNA server (Twonky) turned off and remote access on?

42

I too am having problems with my 2TB My Cloud after upgrading the firmware this morning. My Samsung Smart TV is no longer able to browse the media, my PC will not connect to it and - worst of all - I tried to register the drive and I got a message saying

Thank you for registering your product(s), 0 product(s) were registered out of 1. The following asset(s) failed to register: because it’s either an OEM product or the warranty has been voided. For further assistance, please contact the WD support team-- Serial Number removed from here --

My TV just sits there saying “Working” and then eventually says that the specified source is not available. My PC gets a permission error when I try to access the data.

I am also waiting for a reply from WD Support, but if there’s no warranty it’s going straight back to the supplier!

Firmware Release 4.00.00-607

43

Scooby-2 wrote:

I too am having problems with my 2TB My Cloud after upgrading the firmware this morning. My Samsung Smart TV is no longer able to browse the media, my PC will not connect to it and - worst of all - I tried to register the drive and I got a message saying

 

Thank you for registering your product(s), 0 product(s) were registered out of 1. The following asset(s) failed to register: because it’s either an OEM product or the warranty has been voided. For further assistance, please contact the WD support team-- Serial Number removed from here –

 

My TV just sits there saying “Working” and then eventually says that the specified source is not available. My PC gets a permission error when I try to access the data.

 

I am also waiting for a reply from WD Support, but if there’s no warranty it’s going straight back to the supplier!

 

Firmware Release 4.00.00-607

Hi Scooby,

Can you PM me your case number?  Tech support will make sure that the warranty gets straightened out.

Most likely the content scan from the media server is still indexing your files, so you may need to wait for this to progress further before you will be able to access the content again.

44

Warranty update - thanks to daytrdr, who has helped sort out my warranty and product registration, my warranty is in force until July 2016.

Regarding the problem I have had since updating the firmware, I have had a lengthy and helpful response from WD Support but I have made progress anyway. I will update this post sometime this weekend once I’ve got a bit further.

45

I’m having the same issues. Connection speeds slow to a crawl after the new firmware update. Sometimes fast, then extremely slow, if even able to connect. This needs to be fixed ASAP. Pretty angry at WD after this. The first week I had the My Cloud, the service was completely offline, now this. Get it together WD. NOT a Troll…Lonnie in Atlanta.

46

Uninstalling Quick View looks to have increased my speed substatially. May be fixed!

47

OK - some 10 days or so along from the dreaded firmware upgrade…

And…for whatever reason, my drive seems to be OK again…ish!

This morning I even came to a drive in sleep mode…something I had not seen before (but had given up looking for over recent days so I can’t be sure when that kicked in again).

The drive is streaming fine (touch wood) and generally serving content without issue.

I learnt from another post how to directly access Twonky (which for me is http://192.168.0.12:9000/ but note the orange bit - the local address of the drive on your network - needs to be confirmed and will vary for each installation I assume?!!) SO in theory at least I could turn off scanning before uploading content and on before I go to bed - thus smoothing the whole, and it has to be said rather lengthy, upload/scanning problem that seems to lead to an unresponsive drive. I STRESS though that I have yet to try this approach.

It strikes me there ought to be a Twonky option not to scan until a period of time after all uploads are finished.

So for now at least things seem OK.

WD, your problem now is, if you release a fix, persuading me it is a fix and getting me to trust to install it!!

Phil (UK)

48

@ phil-webb-uk

You can disable Twonky’s monitoring of the media and either disable it or, for example, set it to scan once in 24 hours. Go to   http://192.168.0.12:9000 and select Advanced. Select Rescan Interval. It defaults to -1, which is continuous monitoring but you can disable it (set it to 0) or change to to an interval in minutes. Hence a value of 1440 would set it running every 24 hours (BUT you cannot specify when! It would have been handy to choose 4 am or something).

Alternatively, just disable scanning while uploading, then set it back to monitor when you have finished.

49

Wish I’d known about this forum before parting with £100 today.

Think this is the first time in 20 years I’ve bought something that is so frustatingly pants virtually straight out of the box.

One question. Why, when so many people have problems, are WD still serving a file to which this box can connect, to download, & update itself, & pretty much brick itself.

Complete madness.

50

Scooby-2 wrote:

@ phil-webb-uk

 

You can disable Twonky’s monitoring of the media and either disable it or, for example, set it to scan once in 24 hours. Go to   http://192.168.0.12:9000 and select Advanced. Select Rescan Interval. It defaults to -1, which is continuous monitoring but you can disable it (set it to 0) or change to to an interval in minutes. Hence a value of 1440 would set it running every 24 hours (BUT you cannot specify when! It would have been handy to choose 4 am or something).

 

Alternatively, just disable scanning while uploading, then set it back to monitor when you have finished.

Indeed, specifying the time would be great! I guess if you are up at 4.a.m. it would be a good opportunity to set it to 1440!! From the looks of it though - as I just tried it - changes seem to need a re-start to take effect? Or they seem to here.

My question is, what is different now. Why is this now seeminly such a big issue, when with the last firmware it never seemed to be?

Phil (UK)

51

@ FatBoab

Wow, you arrived at your conclusion pretty quickly! You don’t state what problem you are having, or that you are in touch with WD Support. For my part, I have had problems but to say that WD have been responsive would be an understatement. Do you always buy something and then immediately go looking for forums to complain on?

52

I want to advise anyone who may be interested about the performance of my 2TB My Cloud NAS server.

I use both Windows 7 Pro and 2 machines with different versions of Linux. I use the My Cloud as a backup for my personal data and for my photos, videos and music (over 300 CDs). I also stream directly from the My Cloud to a Samsung Smart TV or a Raspberry Pi running XBMC, which is connected to the TV via HDMI. 

My current network is wired, 10/100MB through an old Netgear DS08 switch. I have just ordered a GS206-100PES, which is also from Netgear but it is a Gigabit switch. This is due to arrive next week, however I thought that the results of my testing today warrants posting.

I have a 20MP camera which I use mainly for stills but with the occasional few minutes of video. Each picture is about 2.9MB in size. I copied 3329 photos/videos in 79 directories, a total of 13325073 bytes (about 13GB) to the My Cloud. It took 29 minutes, and reported a transfer rate of 7.9MB/s, which I consider good. After scanning and creating thumbnails, the data size was 14051184 bytes, about 14GB. I waited for the scanning to finish and then started a download of the same photos. It took 27 minutes, reportedly transferring at 8.8MB/s.

Copying the same data from the WD to the same PC running Windows 7 (the PC dual boots, so the hardware was identical for each test) took 26 mins with a reported transfer speed of 8.11MB/s. One big difference here is that Windows uses CIFS or Samba for the network share, whereas I am using NFS over UDP for Linux.

The My Cloud server is neat, small, and totally silent in operation. Very wife-friendly.

WD support has been very responsive, as have the staff here on this community board. I couldn’t be more pleased with my purchase. To anyone unsure, read the PC magazines/professonal reviews (as I did before I bought).

To those who seem to want to do nothing more than complain, if you PM me to tell me that “WD firmware is buggy” I will block you. WD firmware is based on Linux and I am a retired systems support specialist with years of experience and respect for IBM AIX (Linux, basically). And I don’t believe that anyone would go out and buy a My Cloud, brick it and then go looking for a bulletin board to complain about it within hours of the purchase.

When I get my Gigabit switch I will post the performance if anyone is interested. 

53

hi!

i have the same problem with my usb expansion drive after fw upgrade to WDMyCloud v04.00.00-607 : Core F/W. the expansion drive will be available/accessible both in dashboard, win explorer & mycloud app during the first few minutes of uptime/connection then a notification indicating “Unsafe device removal” is generated.

i’ve contacted wd support and was given some instructions to try and fix my device’s problem.

1. manual reinstall of fw

  1. use of reset button

  2. system only restore

and now they are recommending that i submit a request for an RMA. they concluded that if any of the above procedures were not able to fix the issue it may be that i have a defective unit which i highly doubt as it was working fine, excellent actually, prior to fw upgrade. i asked them if i could simply return it to the supplier as it would be less of a trouble for me than to go through the RMA process.

i’m still having second thoughts of wether i should push though with the RMA. just thinking of where would i temporarily transfer all my stuff that i accumulated in the mycloud gives me a headache. i hope you guys can help me find a fix so that i won’t go through all the transferring and RMA and waiting  blah blah blah.

i have yet to try the twonky thing and letting the device sit and do a self-recovery.

54

i also noticed that the date and time stamp on the notification is different from that displayed by the wd mycloud. is there a connection with the usb port problem? just asking.

55

By the way, i disconnected my 1TB usb expansion drive and plugged it into my desktop pc. And i plugged a 16GB usb flash drive onto the mycloud device. I left everything like that for a whole day. I noticed that everything was stable and that the 16gb usb flash drive stayed mounted on the mycloud device as with the 1TB usb expansion  drive on my desktop pc. Could  it be that the new fw is not compatible to hi capacity usb drives?

Can anybody walk me thru the details about the twonky. I tried following these instructions: 

http://community.wd.com/t5/WD-My-Cloud/twonky-server/m-p/770861#M18682

But can’t quite follow it. Thanks in advance.

  

56

@ lloydcruz

Does this help?

Screenshot

I have a large amount of data in other folders in the Public folder and it includes things like HTML web pages. I have not included these in the scans as otherwise Twonky would list every image on every saved web page. All I want is what is listed in the screenshot…

Regarding your USB disk issue - I’ll try my 1TB disk when I can. I have tried plugging in a camera and the server automounted it, enabling me to copy the files. My problem was that I couldn’t see how to unmount it, and unmounting from the command line via ssh didn’t work…

57

I have just spent an hour or so tracking down a file corruption caused by the above firmware upgrade (on my iMac) of my 3TB My Cloud.

There may be other files which have been corrupted, I don’t know yet as I’ve only checked a couple of the most used folders.

In future I will wait a LONG time before applying firmware updates, until this Community seems to be relatively happy.

58

lloydcruz: I’ve had a timestamp problem since upgrading my FW to 4.00, in my case timestamp is 3 hours forward of system time. Was told WD was working on it.

59

@ scooby

 my device is not scanning, at least that is what it says on the dashboard, and yet my usb expansion drive is still inaccessible. the only way to access it is to disconnect/reconnect the usb expansion drive and after a few minutes a notification is generated, “Unsafe device removal Code 1123”, and that’s it. my expansion drive cannot be accessed anymore.

@ Gemini

my timestamp is a whole day ahead.

60

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