Good evening all,
I’ve just bought a 4TB My Cloud personal storage and I’m having difficulties accessing the dashboard.
I use a MacBook Pro 2014 and I’m running OSX version 10.10.1
Both my partner and I have each registered an account on the cloud and I’ve dowloaded the dashboard software, along with all the other software downloads, to my MacBook.
When I launch the dashboard, the log-in window appears and prompts me to enter my log-in details. It seems to default to my partner’s account, not mine, but I enter their password anyway and momentarily, I’m taken to the dashboard screen. After a few seconds, I’m suddenly kicked out of the dashboard window and returned to the log-in screen, which asks me to log-in again. This happens again and again.
I’ve tried logging in to my account, but a message appears saying the account details are incorrect, which they are not!
Nevertheless, both mine and partner’s devices are backing up, via time machine to the cloud.
Does anyone have any suggestions as to why this might be happening?
Thank you in advance for your replies,