Problems access mybook live from new laptop

Hi I have a new laptop and its connected to my mybooklive fine I can browse the public area I have setup quite happily and have restored files previously backed up however when I try and access the SHARE to my own area I am prompted for a user and password I give it the user name and password createdthe screen returns having changed my username to be my full Microsoft address and the prompts for a password I have tried the password associated with my MS address but that doesn’t work either.

Any ideas ?

Thanks

John

Hello, jd.smith

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

The link below will allow you to call support