Problem with WD passport 1TB

Hello guys

Recently i have faced a serious problem with my 1T WD passport. when i am inserting the cable to my laptop, i hear some strange noises from it but the devise is working. After around 5 minutes WD Unlocker virtual drive appears. I have also set a password for my passport. When I double click on the virtual drive to enter my passport, the process gets hanged and after a while this error appears. “Error performing inpage operation”.

I want to keep the files on it but if there is no solution , how  I can format the passport?

Please someone help me on this issue, how I can solve this problem. 

Hello PEYMAN100, be sure to connect the Passport USB cable directly to the PC, avoid using USB extension cables or USB hubs, since they may cause power inconsistencies. If the problem continues, you can also use another USB cable.