problem with uploading system configuration file

Hello, I have 2 wd cloud (MyCloudPR4100), with same firmware versions,
2.30.193. The first one is configured with users password acces and etc. the second one is new one. I want to upload configuration file from from already configured cloud to the second (new cloud device). When i try to import the configuration file i get error "invalid configuration settings file upload. Select correct file and try again.

Hi touchpoint,

Maybe you should try contacting WD’s Technical Support about this.

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