problem with uploading system configuration file

Hello, I have 2 wd cloud (MyCloudPR4100), with same firmware versions,
2.30.193. The first one is configured with users password acces and etc. the second one is new one. I want to upload configuration file from from already configured cloud to the second (new cloud device). When i try to import the configuration file i get error "invalid configuration settings file upload. Select correct file and try again.

Hi touchpoint,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.