Problem with unwanted shutdowns - Code:2020

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
#1

Every few days or weeks my ex2ultra shuts down end throws code:2020. I already ran system checks. No problem was found. Can someone help? Thanks!

#2

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/17203