Problem with "Request Automated Support"

[PEYMAN]

Hi,
I became little bit angry everyday with my EX2

I want to “Request Automated Support” I click on HELP “?” symbol then on “Attach my system’s diagnostic report and request support” then “Request Support” I bekomme this Error!!

what I must to do?

[ERmorel]

Hi,

Have you tried resetting the unit? If stills the same, please try contacting WD Support directly. 

WD Contact info:

http://support.wdc.com/country/index.asp?lang=en%22