Problem with "Request Automated Support"

I became little bit angry everyday with my EX2

I want to “Request Automated Support” I click on HELP “?” symbol then on “Attach my system’s diagnostic report and request support” then “Request Support” I bekomme this Error!!

what I must to do?

Screenshot 2015-05-08 10.56.18.png


Have you tried resetting the unit? If stills the same, please try contacting WD Support directly. 

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