Problem with playback

WD Legacy Products WD TV Live Streaming
1

Hi, just purchased WD TV Live WDBGXT0000NBK

Having problems playing back MPEG4 (blue ray/dvd rips) on hard drive USB connected to router. WD Live is networked via ethernet. (previously playing via XBMC/VLC)

Can see the movies, yet when try to play - looks like it plays as an audio file rather than video with audio. So soundtrack plays but no picture.

Have used mediainfo and example of movie having issue:

Bitrate of around 2000 kbps/23.9fps/1920x800

1 video stream AVC 1 audio AAC

Looking at manual seems that this should work? Is it the bitrate? Read that might be connected with how outputting sound (currently via HDMI).

Have updated to latest firmware.

Have requested WD support but grateful for any advice/help.

2

You need to post a full mediainfo output log … As the are other factors which can be the cause of the problem

EDIT: try remuxing the .mp4 using either mkvmerge or My MP4BoxGui

3

thanks

looks like 8 bit, info pasted below

Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 1.44 GiB
Duration : 1h 40mn
Overall bit rate mode : Variable
Overall bit rate : 2 054 Kbps
Encoded date : UTC 2013-09-20 05:23:58
Tagged date : UTC 2013-09-20 05:23:58

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1h 40mn
Bit rate : 1 957 Kbps
Maximum bit rate : 20.8 Mbps
Width : 1 920 pixels
Height : 800 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.053
Stream size : 1.37 GiB (95%)
Writing library : x264 core 135 r2 f0c1c53
Encoding settings : cabac=1 / ref=5 / deblock=1:-1:-1 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-3 / threads=36 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=2pass / mbtree=1 / bitrate=1957 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=31250 / vbv_bufsize=31250 / nal_hrd=none / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2013-09-20 05:23:58
Tagged date : UTC 2013-09-20 05:24:17
Color primaries : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 1h 40mn
Bit rate mode : Variable
Bit rate : 93.7 Kbps
Maximum bit rate : 103 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 67.1 MiB (5%)
Language : English
Encoded date : UTC 2013-09-20 05:24:15
Tagged date : UTC 2013-09-20 05:24:17

4

shame no responses.

But even more dissapointing is the really poor (non existent) support from WD. Requested support a week ago and apart from the automatic case open email heard completely nothing! Have raised another and will wait patiently…zzzz