Problem with my new My Passport Essential


I have a brand new Passport Essential and last night I instaled it at my laptop and backup my files from the laptop. After the backup process I check out the retrive tab, and everything was fine, it was showing the option for retrieving the files.

Today when I connected the device to the laptop again, at the retreive tab my laptop name is recognized, the My passport device is recongnized, but it doesn’t show the option to retrive as there are no files to retrive, no C disk, no option for it.

I connected the device to my desktop computer and without instaling it I retrive the files I wanted. Again I checked it at the laptop, it is still the same - no possibility for retrieve.

Can you help me please?