Hi,
After a fall from 15 cm high on hone, when it was turned off, the drive it doesn’t spin up at all and sound like a „siren” and other time starts up with loud noise like is unable to gain enough rotational speed.
The cable was connected to both HDD and notebook, but turned off.
I want to know if the HDD can be made as new.
No recovery performed. It was not opened.
Thank you!
Hello, hard drives are really sensitive to physical damage. You can try running a test with DLG, but if the Passport is not recognized you will provably need to replace it. Check the links below for the steps to run the test and to do the replacement.
How to test a drive for problems using Data Lifeguard Diagnostics for Windows
How to get an RMA, (Return Merchandise Authorization) or replace a defective product under warranty
| Forums | News and Announcements | Register | Help | Forum Guidelines |
Copyright © 2021 Western Digital Technologies, Inc. All rights
reserved.
|
Trademarks
|
Privacy
|
Community Terms of Service
|
Site Terms of Use
|
Copyright
|
Contact WD
|