I am no longer able to view backdrop photos for movies by selecting “Options” and then “View Backdrop Photos” from the menu. All I get are the titles above without any photos displayed below. It stopped functioning approximately one week ago for all of my movies.
I know that the backdrop photo files are on my 1 TB WD Elements external harddrive because I can see them on my PC via Wi-Fi and are visible in the background of my TV in movie gallery mode.
I attempted to correct the problem without any luck by rescanning a few individual movies and also by clearing and rebuilding my media library.
I assume that an essential file on the harddrive is corrupt or missing and it does not allow the media library to fully rebuild. It only takes a few minutes to rebuild the media library containing hundreds of movies and TV shows.
Are there any specific files I should delete to obtain a full media rebuild and will that solve the problem?
That is very interesting. I originally blamed the problem with something on my external harddrive but it looks like it probably is something related to the new firmware.
As I said above, I can still see the backdrop photos in the background when I am in movie gallery mode but not when I select options and then select “View Backdrop Photos” from the menu for all movies. I never had this problem before. Is it the same for you? Did you have this problem before you updated the firmware?
I thought I could possibly rectify the problem by performing a total (full) rescan (rebuild) of the media library but I do not know how to do that. Clearing and rebuilding the library from setup only performs a partial rebuild of the library that does NOT resolve the problem. I believe that I have to delete certain files before a full rebuild can be performed. Also, there is no guarantee that this will solve the backdrop photo viewing problem.
How often do WD tech personnel review problems on this forum? I really appreciate the fact that previous problems were resolved relatively quickly in the past with new firmware updates. I have never had a new problem resulting from a new firmware update that I did not have before.
Is there anyone using the latest firmware update (1.16.13) that can actually see the backdrop photos from the options menu and not just in the background of movie gallery view?
I believe that this problem affects everyone that updated with the latest firmware.
I have the same problem since a few days with the current firmware. I can´t show the backdrops from movies in the movie folder. TV Shows folder works fine. The backdrops are saved in the movie folder, I can watch it on my PC, but not at the WD TV Live.
According to what I see on this forum, many, many others are having my problems and many other problems with the 2.01.86 firmware update. Just review some other comments.