Problem using Firmware Updater v3.2.5.1

WD Software & Mobile Apps WD Software
1

I have a model WD5000BMV (500GB Passport Essential) external drive. I downloaded the v3.2.5.1 WD Firnware Updater from the WD support site, but whenn I ran it I got a

“Disconnect all USB devices (Except mouse and keyboard), reconnect only the WD device you ant to update, and click Rescan.”. 

The only USB Devices I had connected besides the drive were a Logitech wireless mouse dongle, a MS wireless KB dongle, and a Samsung printer. I disconnected the printer, tried clicking Rescan, and tried closing and rerunning the updater, but I got the same message. 

2

Hello and welcome to the WD community.

I would like to know if the updater you were using is on the download section of this drive on the WD support website?

3

“Find by model number” for  WD5000BMV just gives me a “Sorry a system error has occurred” page. So I don’t know what the “official” download page for this model is.

 I used the " WD Support / Downloads / My Passport area instead (then WD Universal Firmware Updater For Windows). The version listed is 3.2.5.1.