Problem solved. Save my My cloud home. I can't access my device

It looks like you have known your answer already, the hard drive has failed and you can confirm this by reading the debug_logs.tar file. It is unlikely, but sometimes power OFF and ON multiple times may get the hard drive running again. Other recovery options are listed in the Knowledge base article but if you have already done the 60 second wipe, there may be little to recover.

I won this equipment. It came without the HD. I put a clean HD for testing. I’ve tried the 60 second cleaning process, but nothing happens, the lights stay on continuously. The only thing I can identify is the IP and MAC in the list of connected equipment. I cannot access any pages. The function to generate LOG also did not work.
I believe that the problem is the firmware, but I did not find any guidance on how to update its firmware by connecting directly to the computer.
Or maybe it only works with HD formatted in linux.

You need to restore the factory partitions without this new drive will not work

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You should have just said that in the first place. This process not supported by anyone, least of all WD. There are plenty of resources to read in this forum and the tools are free. You will need a disk image from an existing MCH, perhaps the one from the Russian site will work, or may be not.

I will try to carry out the procedures informed.
As soon as I have an update on the case, I’ll come back to let you know the result.
Thanks a lot for your help.

My friend, you are a genius.
I managed to do the step by step indicated.
Now my device is working again.
IP Ping works.
The doors appear.
I can access the public folder through windows explorer.
Now, I just need to be able to access it through the app or browser.
But it’s already a relief to know that there is salvation for my device.
Thank you very much.

Now I would like to know is there an interface for configuring the recovered system, or will access from now on be only through port SMB-445?
How do I fix the device’s IP now?

I am glad that everything worked out for you) Now you need to activate the account according to the wd instructions in the browser… There you link your device to your account and all the settings appear. In order for the system to find your wd you must be on the same network as the device . In your first messages before recovery, you already did it

Yes, but it doesn’t find the device. As stated in the text of the instruction file on that link with the recovery files that you sent me, when doing this procedure, access to the cloud is lost.

Look at the network settings enable network discovery on the pc disable the firewall … on win it should work on linux not sure

And I understand that you have only restored the image of the operating system and to connect to the wd cloud, you still need to restore the partitions… There is an image with markup on my link

Network discovery is enabled, firewall and antivirus disabled.
About the restoration, I did exactly as in your video.
I restored the disk image and then restored all 23 partitions one by one.
With either of the two images,

“”#0_AIO_FULL_WD Cloud Offline 1TB""
“WDMC Home (LAN ver) Disk Image (Files)”"

I can only access the public folder through port 445.
I can’t access it through the “my cloud home” app, or browser.

Then yes, everything is true… The injection is installed with root and the wd service will not work… Еще вариант DEBIAN 11 & OpenMediaVault 6 WD My Live\Book\Cloud\Cloud Mirror - 4PDA

The link to download the system is not working.
I’ve tried downloading using other browsers, but it didn’t work.

You should really read the subforums or at least search through them because the path to hacking the MCH is full of failed attempts or at least many poor and undocumented attempts that ended in failure.

The main thread is this one below and you can ask RAH-66 who is the more helpful active member working on installing Debian on the MCH.

You didn’t write what doesn’t work… If you follow the instructions then Debian 11 should work 100%. There is a problem with installing updates and OMV6 due to the fact that the Debian 11 snapshot is outdated. This is solved by manually setting the current date command, after installing Debian 11 and before installing OMV6:

After installing OMV6, be sure to configure the NTP time synchronization server in it.

“Alternative”)) download link: Install Debian on WD My Cloud home - My Cloud Home - Personal Cloud Storage / My Cloud Home Ideas - WD Community

I’m sorry if I don’t understand some procedure. I’m new to the Linux world. I will try to carry out the indicated processes. Thanks a lot for the help so far.

Well, after a few days of trying during my work breaks, I managed to install OpenMediaVoult on my MCH.
I made several attempts with the available fonts.
The only way I managed to make it work was by restoring the MCH using “#0_AIO_FULL_WD Cloud Offline 1TB” and then installing “wd-mycloud-home-debian”.
The other versions of the previous links did not work.
It’s not the latest version of the OMV, but it finally manages to resurrect my device.

Thanks to everyone who helped.
Now I need to learn more about OpenMediaVault and Linux.

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I am not satisfied with the previous installation.
I kept searching.
As I said before, my time and knowledge are limited.
After much reading here in the forum and in the Russian forum, after many attempts, many mistakes and some successes, I managed to assemble the puzzle and install OpenMediaVault 6 on my device.

So, I took the liberty and reassembled the step by step detailing the whole process.
In this way, other people with the same or less knowledge than me can recover their lost devices.

How to install OpenMediaVault 6 on My Cloud Home.

Format a good quality bootable flash drive of at least 8GB with MBR partition.
Use Rufus to create the bootable pendrive with the parameters below.
“Free DOS”; MBR; BIOS; FAT32; Just select the “quick format” option.

After creation, delete the contents of the pendrive.
Unzip the contents of the downloaded OMV6 installation file to the root of the pendrive.

To start, the device(My Cloud Home) must be connected to the network.

  1. Insert the flash drive into the device turned off, press RESET and turn on the device, press and hold RESET until the indicator stops flashing.

  2. After 30-50 seconds, open CMD and connect via Telnet through the IP address assigned to the device, port 23. (example: telnet

  3. Enter the command below to create the HDD layout.

  1. Reboot the device with the command below(When giving the command, the device will reboot.
    At this time, press reset and hold until the lights stop flashing again.
    In the same way as happened in step “1”. Otherwise, the device may restore the previous marking on its own.

cd / ; umount /mnt/* ; sync ; busybox reboot

  1. After booting from the USB stick again, connect again via Telnet. check the partition table with the command below.
    It should contain 21 partitions instead of the factory firmware’s 24, otherwise repeat steps 1-4.

sgdisk /dev/sda -p

  1. Now use the command below to install Debian 11.

  1. Format the user partition with the command below:

make_ext4fs -L UserFolders /dev/sda21

  1. Reboot the device with the command below. At this time, when the device turns off the lights, quickly remove the USB stick and wait.
    “The device must restart with the lights steady, otherwise something has gone wrong and you will have to redo the whole process.”

cd / ; umount /mnt/* ; sync ; busybox reboot

  1. After 30-50 seconds connect via SSH to device IP address, port 22, root login, root password. (example: ssh -p 22 root@

  2. Update the date and time with the commands below, one at a time. (Yes, the date and time format looks reversed, but that’s how it is.) (example: date 052217552023).

date MMDDhhmmYYYY
apt update
apt install gnupg
apt-key adv --keyserver --recv-keys 7E7A6C592EF35D13
apt-key adv --keyserver --recv-keys 24863F0C716B980B
apt-get install debian-archive-keyring
apt update

  1. Now you can install OpenMediaVault6 using the command below.


  1. The process can be monitored by the CMD. It takes about 10 minutes until everything is downloaded from the Internet and installed.
    There will be an automatic reset at the end.

  2. Now, using the browser, it will be possible to access the device by IP address.
    Login: admin
    Password: openmediavault

  3. Within OMV6, configure the time for your region.
    Configure DNS if it doesn’t load automatically via DHCP.

Other more advanced settings can be done after initial installation, for that you will have to research further.
But the basics have already been done and it will be possible to use the device.

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